The Customer journey does not end with the sale or delivery of a product, in fact that is where it enters into its most important step of the lifecycle. Delloop understands this and helps the Retailer take advantage of it.
By capturing the moments of truth across the entire lifecycle; sale, delivery, usage, warranty and indeed disposal in a closed-loop Delloop opens up a wealth of insights for the Retailer to discover, understand and improve the customer experience and of course, profit.
It just makes sense to be there when your customer needs you.
What inspires the Delloop team?
Coming up with human-centric solutions for online retailers that replicate the real-world shopping interactions of their customers, applying sophisticated technology that results in a familiar, comfortable experience for every shopper. And never using technology for technology’s sake!
To create and build an enterprise around this premise.